Frequently Asked Questions

Please read our FAQ before sending us a message.

We offer worldwide shipping. Shipping costs are automatically calculated based on order weight and destination at checkout, with no hidden fees.
 
  • Standard Global Shipping: Free on orders over $49; $4.99 for orders under $49
  • Expedited Shipping: $12.99 (US/Canada), $15.99 (Europe), $19.99 (Rest of World)
  • All orders come with full tracking information
We accept all major payment methods with end-to-end encryption for secure transactions:
  • PayPal (Recommended, best buyer protection)
  • Credit Cards: Visa, Mastercard, American Express, Discover
  • All payments are processed through PCI DSS compliant channels. We never store your credit card information.
  • Order Processing Time: 1-2 business days (orders are not processed on weekends or holidays)
  • Standard Shipping Times:
    • United States: 7-14 business days
    • Canada/Europe: 10-18 business days
    • Rest of World: 8-15 business days
     

    Once your order ships, we will send you an email with a tracking number so you can monitor your package at any time.

Your security is our top priority:
 
  1. Bank-Level Encryption: We use 256-bit SSL encryption to protect all data transfers
  2. Payment Security: All transactions are processed through PCI DSS Level 1 compliant channels, the highest global payment security standard
  3. Privacy Protection: We strictly comply with GDPR regulations and will never sell, rent, or share your personal information
  4. Refund Guarantee: All products are eligible for 30-day hassle-free returns, so you can shop with confidence.
You will receive 4 clear notifications after placing your order:
 
  1. Order Confirmation: You will receive an immediate email with your order details
  2. Order Processing: Our warehouse will process your order within 1-2 business days, including quality inspection and packaging
  3. Shipping Notification: Once your order ships, you will receive an email with a tracking number and link
  4. Package Delivery: Your package will be delivered to your door. If you have any questions, our customer service team is always here to help.

Send us an email

Contact Us

info@toylax.com

Important Notes:

  1. To help us resolve your issue faster, please include your order number and a detailed description of your problem when contacting us
  2. We will reply to your email within 24 hours (business days)
  3. We are closed on weekends and holidays, replies may be delayed until the next business day
  4. For urgent issues, please use our live chat for the fastest response